Refunds

Refund policy

Last updated 6 October 2026

The Free plan lets you see how MacLenz works before you pay. If you buy Pro and it is not right for you, this is what happens.

Refunds

• Write to support@maclenz.com within 14 days of a payment and we will refund it in full.
• Refunds go back to the original payment method through Lemon Squeezy. Your bank can take a few days to show it.
• When we refund a payment, we also disable its license key. MacLenz returns to the Free plan the next time it checks the license, which is within 3 days.

Cancelling

You can cancel at any time with the Manage subscription button in MacLenz (Settings, then Plan), or from the link in your receipt email. Cancelling stops the next renewal. Pro stays on until the end of the period you have already paid for.

Renewals

Subscriptions renew until cancelled. If a renewal payment fails, Lemon Squeezy will retry and email you. If it cannot be collected, Pro ends and MacLenz returns to the Free plan with the last 3 days of history. Older history stays on your Mac, hidden, for 30 days.